Every user account that has access to multiple tenants can configure the default directory/tenant that is used after login. Depending on the settings, this can be a pain. This gave me the essential hint for one of my cases: I am using multiple tenants with B2B guest users. Sign-out and sign-in again with a different Azure AD account. The account needs to be added as an external user in the tenant first. I searched for the error code in the official docs and found it. So I discovered a login issue with my account that showed me this. That means, that the account itself is fine and it must be some other issue with the portal.Īfter logging in to the Office portal, I also checked if I can reach the Azure Active Directory () to get access to the sign-in logs. In one case I quickly found out that I can login to the Office Portal () with the same credentials. What now? You need to find out if the account or the application () is responsible for the issue. The first thing you normally do when such an error is shown is to delete the cache, restart the browser, restart your computer, login again and if you are lucky the issue is gone. You navigate to Azure Portal (), login with your credentials and boom, an error message is displayed. So I am happy to share the solution here. Searching the internet there are some potential solutions, but for one specific case I never found a solution. Sometimes it’s somehow not possible again to login to the Azure Portal anymore and all you get back is a “Sign-In failed” message without any details. I have seen different Azure Portal login issues, in my own environments as well as in customer environments.
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